You can return eligible items within 14 days of receiving an order for a refund of the merchandise value. An original order number is required. Review the full list of ineligible items and our refund policy below.
- Items without an original order number.
- Items not purchased at www.pampabay.com.
- Items damaged through normal wear and tear.
- Items delivered more than 14 days prior to the claim.
- Original Order Number: Returns with the original order number will be refunded in the original form of payment.
- Shipping Fees: Shipping and return fees are non-refundable and prior purchases are not eligible for price adjustments.
- All items must be returned in unused condition and packed well for shipment. We reserve the right to reject any damaged/used returns.
- Returns are subject to approval: There may be some variations in color, texture, size, and finish as well as slight irregularities in the surface finish of items. These are inherent characteristics of the materials and processes and are not considered flaws or defects.
Start a Return
To start a return please email firstname.lastname@example.org and include the following:
- Order number.
- Photo of the item being returned.
- Item number and reason for return.